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Frequently Asked Questions

Here are some FAQ’s that may help you get the answers you need before our team is able to reply. Please remember: Good Girl Rx is a telehealth platform. All medical questions must be directed to your licensed provider through your secure patient portal at https://my.goodgirlrx.com.

15 articles
Getting Started with Good Girl Rx

New to Good Girl Rx? This section walks you through what happens after you enroll, how provider review works, and what to expect every step of the way.

4 articles
Welcome & How This Works

Welcome to Good Girl Rx 💗 This section explains how our telehealth platform works, what to expect, and how to get help quickly. Most questions can be answered instantly here or in your patient portal.

3 articles
Account & Patient Portal

Your patient portal is your control center. This is where you’ll find orders, messages, prescriptions, billing, and shipping updates — all in one place.

4 articles
Doctor Visits & Medical Review

Every prescription requires medical review. This section explains how provider evaluations work and what to expect during the process.

4 articles
Prescriptions & Medication

Learn where your medication comes from, how it’s shipped, and how prescriptions are handled safely and legally.

5 articles
Shipping & Delivery

Track your order, understand shipping timelines, and know what to expect once your medication ships.

4 articles
Billing & Charges

Clear explanations of charges, authorizations, and what billing covers.

3 articles
Cancellations, Refunds & Pausing

Understand how to pause or cancel your plan and what refund rules apply to prescription care.

4 articles
Support & Communication Guidelines

We’re here to help 💗 This section explains how to get support quickly and how we work best together.

4 articles
Begin your wellness journey today.
Get Started with Good Girl Rx