Good Girl Rx is a technology-driven telehealth company built to put you in control of your wellness journey. We believe in empowering our patients with the tools, resources, and information to manage their care confidently — on their own terms, on their own time.

That's why we've invested in a comprehensive Help Center designed to give you fast, clear answers to the most common questions — without waiting for a response from anyone.

Before reaching out to our support team, please take a moment to browse our Help Center. Most questions — from shipping and billing to cancellations and dosing — are answered there, often in under 60 seconds.

Visit the Help Center: https://help.goodgirlrx.com/en/

Our Help Center is organized into easy-to-browse topics so you can find exactly what you need:

Getting Started — How Good Girl Rx works, what to expect, and your first steps.

Orders & Shipping — Track your order, shipping timelines, and delivery questions.

Billing & Payments — What your payment covers, how billing works, and updating payment info.

Cancellations & Refunds — How to cancel or pause your subscription and our refund policy.

Your Treatment — Dosing questions, side effects, and how to contact your provider.

Account & Portal — Log in, reset your password, and manage your account.

Browse All Topics

Many tasks can be completed instantly through your Patient Portal — no support interaction needed:

Log into Your Portal: https://my.goodgirlrx.com

If you're having trouble logging in, try the "Forgot Password" link on the login page. You can also try clearing your browser cache or using an incognito/private window.

If you've reviewed the Help Center and still need assistance, our support team is available through the chat widget on our website and Help Center.

Here's how it works:

Gigi is available 24/7 and can help with shipping status, billing questions, subscription management, and more.

For anything related to your health, treatment, or medication, your licensed provider is the right person to help. This includes:

To message your provider: Log into your Patient Portal at https://my.goodgirlrx.com and use the secure messaging feature.

Phone support is not available. All support is provided through chat and the Patient Portal. This allows us to keep your information secure, respond faster, and maintain a complete record of every interaction.

Have your details ready. If you do reach out to our support team, having the following information handy helps us assist you faster: your full name, email address on file, order number, and a brief description of your question.

We're here for you. Our mission is to make your experience as smooth and seamless as possible. Between the Help Center, your Patient Portal, and our chat support — you have everything you need at your fingertips.

Good Girl Rx is a telehealth platform that connects you with licensed healthcare providers. We do not provide medical advice through our support team. All medical guidance is delivered by your assigned licensed provider.

— The GoodGirlRx Team