Cancellations & Refunds
How to cancel or pause your subscription, and why prescription medication refunds work differently.
6 articles
Can I Cancel My Order?Understanding cancellation options and timing.
Why Is There a $100 Cancellation Fee?Understanding the costs behind cancellation requests.
What If a Shipping Label Was Already Created?Understanding your options when fulfillment has begun.
How Do I Pause or Cancel My Subscription?Managing your ongoing subscription.
Are Refunds Available?Understanding our refund policy for prescription medications.
How to Cancel, Pause, or Manage Your Subscription & Refund PolicyLearn how to stop future billing, pause your treatment, or cancel your subscription—plus our cancellation and refund policies for all medications.