All fees and payments charged by GoodGirlRx — including medication costs, membership fees, provider consultation fees, pharmacy fulfillment, and shipping — are final once checkout is completed. This applies from the moment your order is placed, whether or not your medication has been dispensed or shipped yet.

When you check out, you are initiating a clinical and pharmacy process that involves real provider time, pharmacy resources, and fulfillment logistics. Because these services begin immediately and cannot be reversed, the associated charges are final. This is disclosed at checkout and in this policy.

In addition, once medication has been dispensed and shipped, it cannot be returned, resold, or reused under state and federal pharmacy regulations.

State and federal pharmacy regulations prohibit prescription medication from being returned to stock, resold, or reused once it has been dispensed and shipped. These rules exist to protect patient safety, because once medication leaves a licensed pharmacy there is no way to verify how it was stored or handled. This restriction applies industrywide to every licensed pharmacy in the United States.

This restriction is separate from our sales policy. All sales are final once checkout is completed, whether or not your medication has been dispensed or shipped yet.

All sales are final, including situations where:

We understand these situations can be frustrating. If your medication isn't working the way you hoped, your provider may be able to adjust your treatment plan. Message them through your Patient Portal — they're the best resource for evaluating your progress.

If a licensed provider reviews your intake and determines that treatment is not appropriate for you, you will not be charged for medication. No prescription is issued, no medication is prepared, and no payment is collected. Additionally, GoodGirlRx does not charge any intake fees to start treatment. You only pay for the medication when you place your order, ensuring transparency in billing.

Once checkout is completed, all fees are final. The only refunds we issue are for verified billing errors and pharmacy-confirmed quality defects — see the Billing Errors and Damaged or Defective Medication sections below.

Prepaid multi-month plans require upfront payment and are non-refundable once the order is completed. However, customers retain the ability to request any remaining refills from their prepaid plan at their convenience.

If you started checkout but didn't complete your intake, you were not charged. The pending amount on your statement is a temporary authorization hold from your bank — not a transaction. It will fall off within 5–10 business days automatically. No action is needed on your part. A final charge will only occur after a doctor approves your prescription and your order is ready to proceed.

If you believe a billing error occurred — such as a duplicate charge — contact us through chat with your full name, email, and order details. We will investigate and correct any verified error promptly. Refunds are issued back to the original payment method used during the transaction. The time it takes for the refund to appear in your account depends on your financial institution's processing times. Receiving a refund for a discount or other adjustments does not delay your shipment. Your order will continue to ship as scheduled, ensuring no interruptions to your delivery timeline.

If your medication arrives visibly damaged, or if you have a concern about its condition or appearance, contact us through chat within 48 hours of delivery with your full name, order number, photos of the medication and packaging, and a description of the issue.

We will submit your order to the dispensing pharmacy for a quality review. The pharmacy holds the stability data and quality records for your specific lot and is the appropriate party to evaluate the product. If the pharmacy confirms a defect, we will arrange a replacement or refund at no cost to you.

Please note that a melted gel pack or a package that feels warm on arrival is expected during shipping and is not on its own an indication of a defect. Insulated packaging is designed to buffer your medication against temperature swings in transit, not to keep it refrigerated door to door. Refrigerate your medication promptly on arrival.

Are refunds available? All sales are final once checkout is complete. Refunds are limited to verified billing errors and pharmacy-confirmed quality defects.

My order hasn't been dispensed or shipped yet — can I cancel it for a refund? No. All sales are final at checkout. Placing your order starts the clinical and pharmacy process immediately, so the charge stands whether or not your medication has shipped yet.

Why can't dispensed medication be returned? State and federal pharmacy regulations prohibit prescription medication from being returned to stock, resold, or reused once dispensed.

Can I get a partial refund or account credit? We do not offer partial refunds, credits, or exchanges outside the situations listed above.

Can I get a refund for unused months in a prepaid plan? No, prepaid plans are non-refundable, but you can still access any remaining refills.

I wasn't prescribed medication — was I charged? If your provider determines treatment isn't appropriate for you, you are not charged for medication.

I see a pending charge but didn't finish my intake. That's an authorization hold. It will drop off within 5–10 business days. A final charge will only occur after a doctor approves your prescription and your order is ready to proceed.

I think I was charged twice. Contact us through chat with your details and we'll investigate right away.

How are refunds processed? Refunds are sent to the original payment method, and processing times vary by financial institution.

My medication arrived warm or looks different than I expected. Refrigerate it and contact us through chat with photos. We'll submit it to the pharmacy for a quality review.

Patient Portal · Help Center · Chat with us using the widget on any GoodGirlRx page

💕 — The GoodGirlRx Team