After your provider approves your prescription, your medication is dispensed by one of our independent, state-licensed pharmacies and handed off to UPS or FedEx for delivery.

Typical Timeline:

All shipments include tracking, which is emailed to you as soon as your label is created. You can also view tracking in your Patient Portal at my.goodgirlrx.com.

This is important to understand: once your medication leaves the pharmacy, GoodGirlRx cannot physically control, redirect, or retrieve the package. Federal pharmacy regulations and carrier policies restrict who can make changes or file claims on a shipment in transit.

In most cases, the receiver (that's you) is the person who needs to contact UPS or FedEx directly. Carriers have strict rules that only allow the recipient — using the tracking number and the phone number on the order — to make delivery changes, hold packages, or file claims.

This isn't us passing the buck. It's literally how the system works, and contacting the carrier yourself is almost always faster than asking us to do it for you.

What it looks like: Tracking hasn't updated in 24+ hours, or the estimated delivery date has passed.

What to do: Call the carrier directly using the phone numbers below. Have your tracking number ready. Ask them:

What it looks like: UPS or FedEx marked the package as delivered, but it's not at your door, mailbox, or with a neighbor.

What to do:

What it looks like: Your area is experiencing severe weather, wildfires, hurricanes, flooding, or a carrier has announced service disruptions.

What to do: Check the carrier's service alert pages first — these are updated in real time:

If your region is affected, delivery may be delayed by 1–3 business days. Refrigerated medications remain stable in our validated cold-chain packaging during standard transit windows.

What it looks like: Tracking shows the package arrived at a local facility 2+ days ago with no movement.

What to do: Call the carrier directly. Sometimes packages get misrouted or held at a facility and need to be manually released. A quick phone call usually resolves it within 24 hours.

What it looks like: You entered the wrong address, or you've moved and need the package sent somewhere else.

What to do: Contact the carrier immediately — they can sometimes redirect a package mid-transit through their hold/redirect services. Links and phone numbers are in the next section.

Important: Once a package has been dispensed and shipped, GoodGirlRx cannot change the delivery address on your behalf. For future orders, update your address in the Patient Portal at my.goodgirlrx.com before your next billing cycle.

Tip: When calling UPS, say "agent" repeatedly at the automated menu to reach a live representative faster. Have your tracking number and the order phone number ready.

Tip: When calling FedEx, say "representative" at the menu prompt. Have your tracking number and the phone number on the order handy.

Severe weather (hurricanes, blizzards, ice storms, flooding, wildfires) can pause carrier operations in affected regions. These delays are outside the carrier's control and typically resolve within 1–3 business days once conditions clear. Refrigerated medications remain stable in our validated cold-chain packaging during standard transit windows.

Occasionally carriers experience volume surges, facility staffing issues, or equipment problems that cause local slowdowns. These are usually resolved quickly without customer action, but you can call the carrier for an updated ETA.

If the carrier can't verify your address (missing apartment number, gated community, rural route), the package may be held at a local facility. The carrier will often attempt to contact you — make sure the phone number on your order is current.

Not applicable to GoodGirlRx. We only ship within the continental United States and do not ship internationally or to PO boxes, APO/FPO addresses.

Some shipments require a signature. If no one is home, the carrier will leave a notice and attempt redelivery. You can also arrange a hold-for-pickup at a local facility using the links above.

Many of our medications — including compounded GLP-1s, NAD+, and peptide injections — require refrigeration. Here's what to know about transit:

Cold-chain packaging is designed to maintain temperature for the full standard transit window, including weekends and minor delays. Ice packs may melt during transit — this is normal and does not mean your medication is unsafe.

What to do when your package arrives:

Q: Will my medication still be safe if the ice packs melted? In most cases, yes — cold-chain packaging is validated for the full standard transit window. Refrigerate the medication immediately upon arrival. If you have concerns, message your provider through the Patient Portal.

Q: Why can't GoodGirlRx just call UPS/FedEx for me? Carriers only allow the recipient to make delivery changes or file claims. This is a federal policy designed to prevent fraud and protect your package.

Q: My tracking says "delivered" but I don't have the package. What now? Check around your property, ask household members, and wait 24 hours. If it still hasn't appeared, file a claim with the carrier directly using the links above.

Q: Can I get a refund if my package is lost? Refunds are not available for dispensed and shipped medications per state and federal pharmacy regulations. However, once the carrier completes their investigation and confirms the package as lost, message us and we'll help coordinate next steps.

Q: Can I change my address after my order ships? No — address changes must be made in the Patient Portal before your next billing cycle. Once shipped, only the carrier can potentially redirect the package.

Q: Do you ship to PO boxes or internationally? No. We ship to residential and business addresses within the 50 U.S. states only. PO boxes and APO/FPO addresses are not supported.

Still need help? Reach out through the chat bubble on any page of goodgirlrx.com or visit our Help Center at help.goodgirlrx.com. We're here for you. 🩷

— The GoodGirlRx Team