How Our Shipments Actually Work
Most GoodGirlRx plans ship on a quarterly cadence, not monthly. The shipment schedule depends on the plan length you selected at checkout.
Shipment Cadence by Plan
Plan Length | Shipment Frequency | Provider Check-In |
1-Month | Every month | Every 6 months |
3-Month | Every quarter | Every 6 months |
6-Month | Every quarter | Every 6 months |
12-Month | Every quarter | Every 6 months |
So if you're on a 6-month or 12-month plan, you'll receive a shipment once every 3 months, not every month. That's normal and expected, not a sign that something is wrong.
Reason 1: Your Treatment Is Paused
This is the most common reason shipments don't arrive on time. A lot of our customers turn off auto-renew at some point, often thinking it only affects the billing cycle or assuming upcoming shipments will still go out.
It actually pauses the entire treatment, which means your next scheduled shipment won't process until the treatment is reactivated.
This is completely normal. It happens all the time, and reactivating is designed to be simple and self-serve.
The Definitive Sign Your Treatment Is Paused
If you check your shipment tracking and see the label status as Cancelled or Voided on the UPS or FedEx tracking page, that means without a doubt that the treatment was paused on your end. When a treatment is paused, the pharmacy automatically voids any pending shipping labels that were created for your upcoming order.
This is not a shipping error. It's a signal that your treatment needs to be reactivated.
How to Check If Your Treatment Is Paused
You can confirm your treatment status and reactivate anytime directly from your Patient Portal.
Log in at my.goodgirlrx.com
Navigate to Treatments → On desktop: left sidebar → On mobile: bottom navigation bar
Click the Paused tab at the top of the Treatments page
If your treatment is paused, you'll see it listed with the date it was paused and the scheduled restart date
If you see a banner that says Required action at the top, that means your provider needs you to complete a quick dose review before your next shipment can be released. Just tap Adjust dose to begin.
Reason 2: A Shipping or Pharmacy Delay
Less frequently, a shipment may be delayed due to something happening on the pharmacy or carrier side. These are the most common shipping-related delays:
Issue | What's Happening |
Label created, no movement | The pharmacy printed the label but hasn't handed the package to the carrier yet. This typically resolves within 1–2 business days. |
Pharmacy lost the label | Rare, but occasionally a label is misplaced and needs to be regenerated. |
Carrier lagging | UPS or FedEx has received the package but hasn't scanned it into transit. This is a carrier-side delay. |
Weather or regional delays | Severe weather, holidays, or carrier backlogs can slow delivery by 1–3 days. |
Temperature-sensitive rerouting | Some refrigerated medications are rerouted to avoid excessive transit time in hot regions. |
How to Tell If It's a Shipping Delay
If your treatment status in the Patient Portal shows as Active and the tracking label shows as In Transit or Label Created, it's a shipping delay, not a paused treatment.
In most cases, these resolve themselves within 1–3 business days. If your shipment hasn't moved after 5 business days, reach out and we'll investigate with the pharmacy and carrier.
How to Tell Which One You're Dealing With
Here's a quick decision guide:
What You See | What It Means | What To Do |
Tracking label = Cancelled or Voided | Treatment is paused | Reactivate in the Patient Portal |
Tracking label = Label Created (no movement) | Pharmacy prep delay | Wait 1–2 business days |
Tracking label = In Transit (no recent scans) | Carrier-side delay | Wait 2–3 business days |
No tracking email received | Treatment likely paused | Check the Paused tab in the portal |
Patient Portal shows Paused status | Treatment is paused | Reactivate in the Patient Portal |
Patient Portal shows Active status | Shipping delay | Wait or contact us after 5 business days |
What You Can Do From the Paused Tab
Once you find your paused treatment, you have full control over what happens next.
Your Options
Action | What It Does |
Reactivate now | Resumes your treatment immediately and queues your next shipment |
Manage subscription | Turns auto-renew on or off |
Cancel membership | Ends your subscription entirely |
Talk to your provider | Opens a message thread with your licensed provider for clinical questions |
Simply click Reactivate now to restart your plan, or choose any of the other options to manage, pause, delay, or cancel your treatment. You have complete autonomy to handle your treatment exactly the way you want.
When a 6-Month Check-In Is Required
If it's been more than 6 months since your last provider visit, you'll be prompted to complete a brief check-in before your next shipment can be released.
This is a state and federal telehealth requirement, not a GoodGirlRx policy, and it exists to keep your care safe and up to date.
How to Complete Your Check-In
The check-in takes just a few minutes. Start it here:
Once your provider reviews your answers, your prescription is renewed and your next shipment is released from the pharmacy.
What Happens After You Reactivate
After you tap Reactivate now, a few things happen automatically.
Reactivation Timeline
Step | Timeframe |
Treatment status changes from Paused to Active | Immediate |
6-month check-in prompt (if due) | Immediate |
Next quarterly shipment queued for pharmacy | Same day |
Shipment confirmation email with tracking | 1–2 business days |
You'll receive an email once your order is on its way, with tracking details included.
Troubleshooting
I Don't See a Paused Treatment
If you log in and don't see anything under the Paused tab, check the Active and Pending tabs as well.
→ Active tab: Your treatment is scheduled for its next quarterly shipment
→ Pending tab: Your treatment is waiting on a provider review or check-in completion
For shipment tracking and estimated delivery dates, check the Active tab and tap into your treatment for full order details.
I Reactivated But My Shipment Still Hasn't Moved
Check whether your 6-month check-in is complete. If a check-in is due, your shipment will be held until your provider reviews your updated intake.
→ Start your check-in at care.goodgirlrx.com/start-online-visit/weight-loss-check-in
My Tracking Shows "Cancelled" or "Voided"
This is a definitive signal that your treatment is paused. Head to the Paused tab in your Patient Portal and tap Reactivate now. Once you reactivate, the pharmacy will generate a new shipping label.
My Tracking Has Been Stuck in "Label Created" for Days
If your tracking shows Label Created but hasn't moved in 3 or more business days, and your Patient Portal confirms your treatment is Active (not paused), message us and we'll check in with the pharmacy.
I Have a Clinical Question Before Restarting
Your licensed provider is the best person to address medical questions. From any treatment detail page, tap Talk to your provider to open a secure message thread.
Helpful Links
Resource | Link |
Patient Portal | |
6-Month Check-In | |
Help Center | |
Main Site |
The Patient Portal at my.goodgirlrx.com is the fastest way to manage everything about your treatment, from shipments to dosing to provider messages.
— The GoodGirlRx Team