Orders & Shipping
Track your order, understand shipping timelines, and know what to do if something goes wrong.
7 articles
- When Will My Order Ship?Understanding order processing, shipping timelines, and what to expect.
- How Do I Track My Order?Step-by-step instructions for monitoring your shipment.
- My Package Says Delivered, But I Don't Have ItSteps to take when tracking shows delivery but you haven't received your package.
- My Tracking Hasn't UpdatedWhat to do when your tracking information is stuck.
- Is My Medication Safe? Understanding Temperature Stability During ShippingYour medication is designed to withstand shipping — even when ice packs melt or your package feels warm. Here's what manufacturers, the FDA, and pharmacies say about temperature during transit…
- Why Your Shipment Hasn't Arrived: How to Reactivate a Paused Treatment PlanWaiting on a shipment that hasn't arrived? Your treatment may be paused. Learn how to check your status, reactivate your plan in under 60 seconds, and complete your 6-month provider…
- Shipping Delays & Delivery Issues: What to Do When Your Package Is in TransitOnce your medication ships, UPS or FedEx takes over. Most orders arrive smoothly, but if there's a delay, the fastest fix is contacting the carrier directly. Here's exactly what to…