Step 1: Verify the Delivery Location
Check all possible delivery locations:
Front door, back door, side door
Mailbox or parcel locker
Garage or carport
Behind planters, bushes, or other hidden spots
With a neighbor (carriers sometimes deliver to adjacent addresses)
Building lobby, leasing office, or mail room (for apartments/condos)
Security desk or concierge (for gated communities or buildings)
Step 2: Allow Time for Scan Accuracy
Carrier tracking sometimes shows "Delivered" before the driver completes the actual delivery. This can happen when:
The driver pre-scans packages before reaching your neighborhood
There's GPS signal issues at delivery
The package was marked delivered at the end of the driver's shift but will be delivered the next day
Wait 24 hours after the "Delivered" notification before escalating. Many packages that show delivered early arrive within this window.
Step 3: Check With Household Members and Neighbors
Ask everyone in your household if they received the package. Check with nearby neighbors to see if it was misdelivered.
Step 4: Contact the Carrier
If you still cannot locate your package after 24 hours:
UPS: 1-800-742-5877 or ups.com FedEx: 1-800-463-3339 or fedex.com
Provide your tracking number and request:
GPS coordinates of delivery (most carriers log this)
Photo proof of delivery (if available)
Investigation of the delivery scan
Step 5: Contact Good Girl Rx Support
If the carrier cannot resolve the issue, contact us:
Help Center: help.goodgirlrx.com
Provide:
Your full name and order number
Tracking number
Description of the issue
Confirmation that you've checked all delivery locations and contacted the carrier
Important Policies
Lost or stolen packages: Once a package is confirmed delivered by the carrier, responsibility for the package transfers to you. However, we will work with you and the carrier to investigate and resolve the issue.
Replacement shipments: Replacement shipments may be subject to additional charges if:
The address you provided was incorrect or incomplete
The package was delivered to the correct address and stolen
You did not retrieve the package in a timely manner
We evaluate each situation individually. If the loss was due to our error or carrier error (misdelivery), we will provide a replacement at no additional cost.
Time limit: You must report delivery issues within 48 hours of the delivery notification for us to investigate effectively.
Preventing Future Delivery Issues
To avoid delivery problems:
Verify your address is complete (apartment number, building name, etc.)
Use a secure delivery location where packages won't be visible from the street
Request signature confirmation if available in your area
Use a UPS or FedEx pickup location for added security
Sign up for carrier notifications to know exactly when your package arrives