Switching Products After Placing an Order
We know that treatment decisions can evolve — and we want to make sure you're on the plan that's right for you. Here's everything you need to know about switching between products (for example, from Semaglutide to Tirzepatide, or vice versa) after an order has been placed.
Can I Switch Products on My Current Plan?
No. Once an order has been placed and your prescription has been issued, your medication cannot be swapped to a different product within that treatment plan. This applies to all plan lengths — whether you're on a 1-month, 3-month, 6-month, or 12-month plan.
Prescription medications are not like typical retail purchases. Each prescription is tied to a specific medication, dosage, and clinical evaluation completed by your provider. Switching products requires a completely new medical review and a new prescription.
Why Can't My Medication Be Switched?
Medical review required — Each medication requires its own clinical evaluation. Your provider must assess whether a different medication is appropriate for you based on your health history.
Separate prescriptions — Semaglutide and Tirzepatide (and all other medications) are distinct prescriptions. One cannot simply be substituted for another.
Pharmacy logistics — Once a prescription is sent to the pharmacy for fulfillment, the compounding and shipping process has already begun. Medications are prepared specifically for your order.
Regulatory compliance — State and federal pharmacy regulations require that each dispensed medication be tied to a valid, product-specific prescription from a licensed provider.
You Confirmed Your Medication Choice Multiple Times
During the intake and checkout process, you are asked to confirm your medication selection at several points before your order is finalized:
Intake form: You select the specific medication you're requesting as part of your online visit.
Medical questionnaire: Your health information is collected in the context of the medication you chose.
Checkout: You review your selected medication, plan length, and pricing before completing your purchase.
Payment confirmation: Your order summary displays the exact product and plan you're purchasing before payment is processed.
These confirmation steps are in place to ensure you're confident in your selection before your provider reviews your intake and a prescription is issued.
How to Switch to a Different Product
If you'd like to move to a different medication, here's the process:
Step 1 — Cancel your current plan. Log in to your Patient Portal at https://my.goodgirlrx.com and cancel your existing subscription. This will stop future shipments on your current medication.
Step 2 — Start a new intake. Complete a new online visit for the product you'd like to switch to. Visit https://goodgirlrx.com/find-my-treatment and select your new medication to begin.
Step 3 — Provider review. A licensed provider will review your new intake, evaluate your medical history, and determine if the new medication is appropriate for you.
Step 4 — New prescription & order. If approved, a new prescription will be issued and your new medication will be fulfilled and shipped to you.
Will I Receive a Credit for Unused Medication?
No. Credits, refunds, or prorated adjustments are not issued for unused medications on your current plan. Per state and federal pharmacy regulations, prescription medications cannot be returned, resold, or reused once they have been dispensed and shipped. All prescription medication sales are final.
This applies regardless of how much medication remains on your current plan.
Important Things to Know
Canceling your current plan does not generate a refund for medications already dispensed or shipped.
Your new medication requires a completely separate order with its own intake, provider approval, and payment.
Approval for your new medication is not guaranteed — your provider will evaluate your eligibility based on your health profile.
If you have questions about which medication may be right for you, message your provider through your Patient Portal at https://my.goodgirlrx.com before starting a new intake.
Need Help?
If you have questions about canceling your current plan or starting a new intake, we're here for you. Reach out through chat or visit our Help Center at https://help.goodgirlrx.com/en/ for more information.
💕 — The GoodGirlRx Team