Immediately After Approval
Once your provider approves your treatment and your payment is processed:
1. Confirmation Email You will receive an email confirming your enrollment, treatment plan, and subscription details.
2. Prescription Sent to Pharmacy Your prescription is transmitted to our licensed pharmacy partner for fulfillment.
3. Payment Processed Your payment method is charged for your selected plan (monthly, 3-month, 6-month, or 12-month).
Your First Shipment
Preparation time: 1-3 business days After your prescription is received, the pharmacy prepares your medication. Compounded medications are made specifically for you based on your provider's prescription.
Shipping time: 2-3 business days All shipments use expedited air service. Temperature-sensitive medications are shipped with insulated packaging and cold packs.
Tracking: You will receive an email with tracking information when your shipment departs. You can also view tracking in your patient portal.
What's In Your Shipment
Your package will contain:
For Injectable Medications:
Your medication (vial or pre-filled syringe, depending on product)
Syringes
Alcohol swabs
Bandages
Dosing instructions and injection guide
Storage instructions
For Non-Injectable Products (Tablets, Creams, Nasal Sprays):
Your medication
Usage instructions
Storage information
Storing Your Medication
Proper storage is critical for medication effectiveness and safety.
Temperature-sensitive medications (most injectables):
Refrigerate at 36°F to 46°F (2°C to 8°C)
Do NOT freeze
Store in original packaging away from light
Refrigerate within 24 hours of delivery (cold packs may melt during transit — this is normal if you refrigerate promptly)
Non-refrigerated medications:
Store at room temperature (68°F to 77°F / 20°C to 25°C)
Keep away from direct sunlight and moisture
Store in a cool, dry place
If you're unsure about storage: Check the instructions included with your shipment, or message your provider through the portal.
Taking Your First Dose
Before your first dose:
Read all included instructions completely
Watch any instructional videos linked in your materials (if provided)
Review your provider's dosing schedule in your portal
Prepare your injection site (for injectables): abdomen, thigh, or upper arm
Have supplies ready: medication, syringe, alcohol swab, bandage
For GLP-1 medications specifically:
Your starting dose is intentionally low to minimize side effects
Doses typically increase gradually over weeks/months
Follow your provider's dosing schedule exactly
Do NOT increase your dose on your own
If you have questions: Message your provider through your portal before your first dose. Do not proceed if you are unsure about any aspect of administration.
Your Ongoing Subscription
After your first shipment, your subscription continues automatically based on your selected plan:
Additionally, medication supply is tailored based on your prescription and dosage, ensuring you receive the appropriate monthly supply as determined by your provider during the intake process.
Monthly Plan: Shipment frequency is approximately every 25-28 days (about every 4 weeks).
Billed and shipped every month
New shipment sent before you run out
1 shipment per billing cycle
3-Month Plan:
Billed every 3 months
Shipped once at the start of your plan
Each shipment contains approximately 3 months of medication
1 shipment per billing cycle
Shipment frequency is approximately every 85-90 days.
6-Month Plan:
Billed once upfront for the full 6 months
Shipped every 3 months
2 total shipments over your 6-month plan (one at the start, one around month 3)
Each shipment contains approximately 3 months of medication
12-Month Plan:
Billed once upfront for the full 12 months
Shipped every 3 months
4 total shipments over your 12-month plan (at months 1, 4, 7, and 10 approximately)
Each shipment contains approximately 3 months of medication
Billing reminders: You will receive an email reminder before each billing cycle. This gives you time to pause, cancel, or update your subscription if needed. These reminders will keep you informed and ensure you are prepared for upcoming billing and shipment cycles.
Managing Your Subscription
From your patient portal (my.goodgirlrx.com), you can:
Pause your subscription — Temporarily stop shipments without canceling
Cancel your subscription — End your treatment (subject to cancellation policy)
Update shipping address — Must be done before your next shipment
Update payment method — Must be done before your next billing date
Important: Changes must be made before your next billing/shipping date. Once a billing cycle begins or a shipment is prepared, changes may not take effect until the following cycle.
Communicating With Your Provider
Your provider is available through your patient portal for:
Medical questions about your treatment
Reporting side effects
Discussing your progress
Response times: Providers typically respond within 1-2 business days. Urgent medical concerns should be directed to your local healthcare provider or emergency services.
What your provider handles:
Medical decisions about your treatment
Medication questions
Side effect management
What customer support handles:
Billing questions
Shipping inquiries
Account access issues
Technical problems with the portal
Tracking Your Progress
Keep track of your treatment journey:
Weigh yourself regularly (for weight loss treatments) at the same time of day
Note any side effects and their severity
Track your injection dates to stay on schedule
Document your diet and exercise to identify what supports your goals
Take progress photos (optional) for visual reference
Your provider may ask about your progress during follow-ups. Having this information ready helps them make better recommendations for your care.