First: Don't Panic
If you see a charge from GoodGirlRx on your bank or credit card statement and you're unsure why, take a breath. What you're likely seeing is a payment authorization — not necessarily a final charge. Let us explain.
What Is a Payment Authorization?
When you enter your payment information during checkout, we authorize the payment before your provider reviews your intake. This is a temporary hold that:
Confirms your card is valid
Reserves the funds for your treatment
Does NOT finalize the charge until you're approved and your prescription is processed
Think of it like a hotel hold: The hotel puts a hold on your card at check-in, but you're only charged for what you actually use at checkout.
When Does the Authorization Become a Real Charge?
Scenario | What Happens |
You complete intake → Provider approves → Prescription enters fulfillment | ✅ Authorization converts to final charge |
You don't complete intake | ❌ Authorization reverses automatically in 5–10 business days |
Provider has follow-up questions (unanswered) | ⏳ Authorization stays pending until resolved or expires |
Provider determines treatment is not appropriate | ❌ Authorization reverses automatically in 5–10 business days |
I Completed Checkout — What Now?
Once you complete checkout, your intake enters the provider review queue. Your provider may not have reviewed your intake yet — this is normal. Providers work through a high volume of patients and typically respond within 48 hours during business hours.
What to do: Log in to your Patient Portal and check your status:
Click "Treatments" (left sidebar on desktop, bottom menu on mobile)
Look under "Active"
What You See | What It Means |
A treatment appears under "Active" | ✅ You're approved. Your medication is being processed or has already shipped |
Nothing listed under "Active" | ⏳ Your provider may not have reviewed your intake yet — or you may have an incomplete visit (see below) |
Important: Whether or not you see an active treatment yet, all sales are final once checkout is completed. Your checkout initiated a clinical and pharmacy workflow that cannot be reversed. See our Cancellation Policy and Refund Policy for full details.
If You See an Active Treatment
You're approved and your medication is on the way.
Haven't received tracking yet? Once your prescription is approved, it goes to our pharmacy for fulfillment. You'll receive tracking via email within 1–3 business days of approval. Check your spam/junk folder if you haven't seen it.
Already have tracking? Your medication is on the way. Standard delivery is 3–5 business days from shipment. Track your order using the link in your shipping confirmation email.
Check for Incomplete Visits or Provider Messages
If you don't see an active treatment, your intake may be incomplete or your provider may need additional information before they can move forward.
How to check:
Log in at my.goodgirlrx.com
Look for notices or alerts on your dashboard
Click "Treatments" → check for visits marked "Incomplete" or "Action Required"
Click "Chat" → check for messages from your Doctor
Common Reasons for Incomplete Status:
Issue | How to Fix |
ID not uploaded | Upload a valid photo ID through the portal |
Photo not submitted | Complete the required photo upload |
Medical history incomplete | Answer all intake questions |
Provider has questions | Respond to your provider in Chat (one message only — see below) |
Additional documentation needed | Check notices for specific instructions |
Important: If your provider has sent you a message, please respond with one single, detailed message that includes everything they need. Sending multiple messages resets your position in the provider queue and delays your response. See our Provider Communication article for more details.
I Started Checkout but Never Finished My Intake
If you entered payment information but didn't complete your intake — for example, you didn't upload your ID or finish the medical questionnaire — you were not charged.
The pending amount is a temporary authorization hold. No order was placed, no prescription was issued, and no medication was prepared. This hold will automatically fall off within 5–10 business days depending on your financial institution.
You don't need to contact us. Just leave the intake incomplete and the hold drops off on its own.
Want to finish? Log in at my.goodgirlrx.com, find the incomplete visit, complete all remaining sections, and submit for provider review.
Still See a Pending Charge After 10 Business Days?
If more than 10 business days have passed, you have no active treatment in your portal, and the charge still appears as posted (not pending), contact us:
Log in at my.goodgirlrx.com
Click Chat → "Send message to: Support"
Include:
Your full name
Email address on your account
Last 4 digits of the card charged
Date and amount of the charge
Screenshot of the charge (if possible)
We'll investigate and resolve it promptly.
Quick Reference
Your Situation | What to Do |
"I see a pending charge but didn't finish my intake" | No action needed — authorization reverses in 5–10 business days |
"I completed checkout but don't see an active treatment" | Your provider may not have reviewed your intake yet. Allow up to 48 business hours. Check Chat for provider messages |
"I want to finish my intake and get my medication" | Log in → Complete all sections → Submit for review |
"I see an active treatment but no tracking" | Tracking is coming within 1–3 business days of approval |
"My provider has questions" | Log in → Chat → Respond to Doctor with one detailed message |
"I want to cancel or get a refund" | All sales are final once checkout is completed |
"Charge still showing after 10+ business days with no active treatment" | Contact Support through chat with your details |
Still Have Questions?
Patient Portal · Help Center · Chat with us using the widget on any GoodGirlRx page
💕 — The GoodGirlRx Team