First: Don't Panic
If you see a charge from GoodGirlRx on your bank or credit card statement and you're unsure why, take a breath. We do not charge you for medication that hasn't been prescribed.
What you're likely seeing is a payment authorization—not a final charge. Let us explain.
What Is a Payment Authorization?
When you enter your payment information during checkout, we authorize the payment before your provider reviews your intake. This is a temporary hold that:
Confirms your card is valid
Reserves the funds for your treatment
Does NOT finalize the charge until you're approved and your prescription is processed
Think of it like a hotel hold: The hotel puts a hold on your card at check-in, but you're only charged for what you actually use at checkout.
When Does the Authorization Become a Real Charge?
Scenario | What Happens |
You complete intake → Provider approves → Prescription ships | ✅ Authorization converts to final charge |
You don't complete intake | ❌ Authorization reverses automatically |
Provider has follow-up questions (unanswered) | ❌ Authorization reverses automatically |
Provider denies your prescription | ❌ Authorization reverses automatically |
If you are not approved for any reason, you are not charged. The authorization falls off your account within 3-5 business days (often sooner).
How to Check Your Account Status
Before contacting support, check your patient portal. This will tell you exactly where you stand.
Step 1: Log into Your Patient Portal
Step 2: Check for Active Treatments
Click "Treatments" (left sidebar on desktop, bottom menu on mobile)
Look under "Active"
What you see:
What's Listed Under "Active" | What It Means |
A treatment appears | ✅ You're approved! Your medication is being processed or already shipped (see below) |
Nothing listed | ❌ You're not approved—any pending charge will fall off automatically |
If You See an Active Treatment
Great news—you're approved. Here's what to do next:
Haven't Received Tracking Yet?
Don't worry. Once your prescription is approved, it goes to our pharmacy for fulfillment. You'll receive tracking via email within 1-3 business days of approval.
Check your spam/junk folder if you haven't seen it.
Already Have Tracking?
Your medication is on the way. Standard delivery is 3-5 business days from shipment.
Track your order using the link in your shipping confirmation email.
If You Don't See an Active Treatment
You have not been charged. The pending authorization will automatically reverse within 3-5 business days (often within 24-48 hours depending on your bank).
No action is required on your part. You do not need to contact us to "cancel" the charge—it will fall off on its own.
Check for Incomplete Visits or Provider Messages
Sometimes your intake is partially complete, or your provider has follow-up questions before they can approve your prescription.
How to Check:
Log in at my.goodgirlrx.com
Look for notices or alerts on your dashboard
Click "Treatments" → check for any visits marked "Incomplete" or "Action Required"
Click "Chat" → check for messages from your Doctor
Common Reasons for Incomplete Status:
Issue | How to Fix |
ID not uploaded | Upload a valid photo ID through the portal |
Photo not submitted | Complete the required photo upload |
Medical history incomplete | Answer all intake questions |
Provider has questions | Respond to your provider in Chat |
Additional documentation needed | Check notices for specific instructions |
What If I Want to Complete My Intake?
If you started checkout but didn't finish your intake, and you do want to proceed:
Log in at my.goodgirlrx.com
Look for the incomplete visit
Complete all remaining sections (ID upload, photos, medical questions)
Submit for provider review
Once your provider approves, your original payment authorization will convert to a charge and your medication will ship.
What If I Don't Want to Complete My Intake?
No action required.
If you don't complete your intake:
Your provider cannot approve a prescription
No medication will be sent
The payment authorization will automatically reverse within 3-5 business days
You don't need to contact us to cancel. Just leave the intake incomplete and the hold will drop off.
Still See the Charge After 5 Business Days?
If more than 5 business days have passed and:
You have no active treatment in your portal
The charge still appears as posted (not pending)
Contact us:
Log in at my.goodgirlrx.com
Click Chat → "Send message to: Support"
Include:
Your full name
Email address on your account
Last 4 digits of the card charged
Date and amount of the charge
Screenshot of the charge (if possible)
We'll investigate and resolve it promptly.
Refund Policy Reminder
Once a prescription has been approved and shipped, standard refund policies apply:
Situation | Refund Available? |
Authorization only (not approved) | ✅ Automatically reverses—no action needed |
Approved but not yet shipped | Case-by-case review (cancellation fee may apply) |
Medication has shipped | ❌ No refund—prescription medications cannot be returned |
Medication delivered | ❌ No refund |
Damaged or defective medication | ✅ Replacement provided (report within 48 hours) |
For full details, see: Cancellation & Refund Policy
Quick Reference: What To Do
Your Situation | Action |
"I see a pending charge but didn't finish intake" | No action needed—authorization will reverse in 3-5 days |
"I want to finish and get my medication" | Log in → Complete intake → Submit for review |
"I see an active treatment but no tracking" | Tracking is coming within 1-3 business days |
"My provider has questions" | Log in → Chat → Respond to Doctor |
"Charge still showing after 5+ business days" | Contact Support with details |
Summary
Payment authorizations are not charges—they're temporary holds
Check your portal before contacting support
If no active treatment exists, the authorization reverses automatically
If you have an active treatment, you're approved and medication is on the way
Incomplete intakes will not result in a charge—just leave it and the hold drops off
Need Help?
Patient Portal: my.goodgirlrx.com Help Center: help.goodgirlrx.com