Why Does My Account Say "Incomplete"?
If you signed up using Klarna and your account shows as incomplete, it means your medical intake form was not fully submitted.
Klarna processes your payment authorization, but your order cannot be fulfilled until:
Your medical intake is 100% complete
A licensed provider reviews and approves your prescription
How to Complete Your Account
Step 1: Go to the Intake Form for Your Treatment
Treatment | Intake Link |
Weight Loss (Semaglutide/Tirzepatide) | |
Tirzepatide | |
B12 | |
NAD+ | |
NAD+ Face Cream | |
NAD+ Nasal Spray | |
Sermorelin | |
Sermorelin Tablets | |
Glutathione | |
Lipotropic (MIC) + B12 | |
Lipo-C | |
Methylene Blue | |
Ozempic | |
Wegovy | |
Zepbound | |
Mounjaro |
Step 2: Complete All Sections of the Medical Intake
Make sure every section is filled out. If any section is left blank or partially completed, the form will not submit successfully.
Step 3: Submit the Form
After answering all questions, submit the form. You should see a confirmation screen.
Step 4: Provider Review
A licensed provider will review your information and finalize your prescription. Provider reviews are completed during business days and may take up to 48 hours.
Your Klarna payment will apply to your order once the intake is complete and approved.
I Already Finished the Intake. Why Is It Still Incomplete?
If you have completed the intake and your account still shows incomplete, check the following:
Possible Issue | Solution |
Form did not fully submit | Return to your intake link and check for any incomplete or skipped sections |
Browser or connection issue | Try a different browser (Chrome, Safari) or a different device |
Payment authorization expired | You may need to re-authorize with Klarna (see below) |
System sync delay | Wait 15 to 30 minutes and refresh your Patient Portal |
How Klarna Works With GoodGirlRx
You select Klarna at checkout during your intake
Klarna authorizes your payment plan
You complete the full medical intake
A licensed provider reviews your information
If approved, your prescription is finalized and Klarna charges begin
If not approved, the Klarna authorization is released and you are not charged
Important: A Klarna authorization does not equal a completed order. Your intake must be submitted and approved by a provider before your order is processed.
If Your Klarna Authorization Expired
Klarna authorizations can expire if your intake is not completed within the authorization window. If this happens:
Log in to your Klarna app and check the status of the authorization
If the authorization has been released, you will need to restart the checkout process
Go to your treatment's intake link from the table above
Complete any remaining sections and re-authorize payment with Klarna at checkout
If you prefer, you can also generate a Klarna virtual card and use it to complete your purchase. Open the Klarna app, tap the "Card" tab, tap "Create a One-Time Card," enter your purchase amount, and use the generated card number at checkout just like a regular debit or credit card. For full instructions, visit our Pay-Over-Time Help Article.
How to Update Your Payment Method
If you need to update your Klarna card details or switch to a different payment method:
Log in to your Patient Portal
Click on your profile icon/avatar in the top right corner of the screen
Click "Manage Account"
Select "Billing & Shipping"
From this screen you can:
Add a new payment method (Klarna virtual card, Afterpay, Affirm, or any debit/credit card)
Edit your billing address
Edit your shipping address
Download invoices and receipts
Need Help?
If you have completed your intake and still see "incomplete" status after 24 hours:
Go to my.goodgirlrx.com
Click Chat and select "Send message to: Support"
Include your name, your email address, the treatment you signed up for, and a screenshot of the error if possible
Patient Portal: my.goodgirlrx.com Help Center: help.goodgirlrx.com
💕 The GoodGirlRx Team