Pause vs. Cancel
Pause: Temporarily stops shipments. You can resume later without re-enrolling. Your account and provider relationship remain active.
Cancel: Ends your subscription entirely. Future shipments stop. If you want treatment again, you may need to complete a new intake and be re-evaluated.
How to Pause or Cancel
Step 1: Log in at my.goodgirlrx.com
Step 2: Click "Treatments" on the left menu (desktop) or bottom menu (mobile)
Step 3: Under "Active," select the treatment you want to change
Don't see any treatments listed under Active? That means you don't have an active subscription — nothing further needed!
Step 4: Select "Plan" from the middle menu
Step 5: Choose your option:
Take a break — Pause your treatment to a later date
Turn off auto-renew — Stop automatic billing (you'll keep access until your current period ends)
Cancel membership — End your subscription completely
Place an order — Need more medication before your next shipment
Talk to your provider — Medical questions or concerns
Important Timing
You must pause or cancel BEFORE your next billing date.
Once your billing cycle renews:
Your payment method is charged
Your next shipment is initiated
Cancellation or pause will apply to the FOLLOWING cycle
To check your next billing date, log in to your portal.
Re-Enrolling After Cancellation
If you cancel and want to restart treatment later:
You may need to complete a new intake
Your provider will need to re-evaluate your eligibility
Pricing may differ from your original enrollment
Consider pausing instead of canceling if you think you may want to resume treatment in the future.