How to Cancel, Pause, or Manage Your Subscription & Refund Policy

How to Cancel, Pause, or Manage Your Subscription

How to Stop Future Billing

Step 1: Log in at my.goodgirlrx.com

Step 2: Click "Treatments"

Step 3: Under "Active", select the treatment you want to manage

Step 4: Select "Plan" from the middle menu

Step 5: Choose the option that works for you:

💡 Tip: If you don't see anything listed under "Active," you have no active subscription and won't be billed.

Timing	What Happens
Before shipping label is created	✅ Cancellation possible (subject to $100 cancellation fee)
After shipping label is created	❌ Cannot cancel—order is in fulfillment
After order has shipped	❌ Cannot cancel—medication in transit

⚠️ Important: Cancel or pause your subscription before your next billing date to avoid being charged.

Prescription medications cannot be returned or refunded once dispensed or shipped.

This is required by federal and state law—once medication leaves the pharmacy, we cannot verify how it was stored or handled.

Situation	Refund Available?
Order not yet shipped	Reviewed case-by-case (cancellation fee applies)
Order shipped	❌ No refund
Order delivered	❌ No refund
Damaged or defective medication	✅ Replacement provided (report within 48 hours)
Wrong medication received	✅ Replacement provided

If your medication arrives damaged, defective, or incorrect:

Prescription medications are final sale due to health and safety regulations. Once dispensed:

This policy protects your safety and complies with pharmacy law.

Patient Portal: my.goodgirlrx.com Help Center: help.goodgirlrx.com

For cancellation or billing questions, message Support through your portal chat.