General Refund Policy
Prescription medications are non-refundable once dispensed or shipped.
This is not unique to Good Girl Rx — it is a requirement under federal and state law. Pharmacies cannot accept returns of prescription medications because:
Returned medications cannot be verified for proper storage or handling
Returned medications cannot be re-dispensed to another patient
Patient safety requires medications to be traced from pharmacy to patient
All medication sales are final.
Telehealth Consultation Fees
The telehealth consultation fee (included in your treatment cost) is non-refundable once a provider has reviewed your intake. This applies even if:
You are not approved for treatment
You change your mind after approval
You don't use the medication
The consultation fee compensates your provider for their time and clinical evaluation.
When Refunds May Be Considered
Refunds are reviewed on a case-by-case basis ONLY in these limited circumstances:
1. Pharmacy Error If you receive the wrong medication, wrong dosage, or incorrect quantity due to a pharmacy error, we will correct the error at no cost. A refund may be issued if replacement is not possible.
2. Damaged Shipment If your medication arrives visibly damaged (cracked vial, leaking package, etc.), report it within 48 hours with photos. If confirmed, a replacement will be sent. Refunds are issued only if replacement is not possible.
3. Good Girl Rx Error If we made a billing error (duplicate charge, wrong amount, etc.), we will correct it via refund or credit.
How to Request a Refund Review
If you believe you qualify for a refund based on the circumstances above:
Contact support
Provide:
Your full name and order number
Date of purchase
Clear description of the issue
Photos if applicable (damaged medication, packaging)
Wait for review — Refund requests are reviewed within 5-7 business days
If approved — Refunds are processed to your original payment method within 10-14 business days
What Is NOT Refundable
Medications you decided not to use
Treatments where you changed your mind after approval
Shipments where you provided an incorrect address
Packages you refused delivery on
Medications that worked differently than you expected (results vary; this is not grounds for a refund)
Subscription payments after your prescription has been sent to the pharmacy
Cancellations requested after fulfillment has begun
Medical Discontinuation
If your provider or another licensed physician determines you must stop your medication for medical reasons (serious adverse reaction, newly discovered contraindication, etc.), contact support to discuss your options. Documentation from a licensed provider may be required. Prorated refunds for unused portions of multi-month plans may be considered on a case-by-case basis.