What Is the "Required Action" Banner?
When you log into your Patient Portal at my.goodgirlrx.com, you may see a banner that says:
Required action: Complete your Weight Loss visit to ensure your prescription is issued and treatment can begin.
This means an online visit was started on your account but was never finished. This is not something we initiated on our end. At some point, you (or someone using your account) began an intake form for a product and didn't complete all the steps.
Why Does This Happen?
There are a few common reasons this shows up:
Scenario | What Happened |
You started an intake but got distracted | The visit stays open in your portal until you finish or cancel it |
You browsed a different product and clicked "Start Visit" | Each product has its own intake, and starting one creates an open visit |
You completed checkout but skipped a step | Payment may have processed, but the clinical intake wasn't fully submitted |
The important thing to know: GoodGirlRx does not create visits on your behalf. Every open visit in your portal was started by you.
What Should I Do?
If You Already Have an Active Prescription
If you are already approved, receiving shipments, or currently taking your medication, you do not need to complete this visit. It's likely a second intake you started by accident.
Simply press the Cancel visit button to clear it from your dashboard. This will not affect your current prescription or treatment plan in any way.
If You Recently Checked Out but Haven't Been Prescribed Yet
If you placed an order and are waiting on your prescription but haven't heard from a provider, this banner is likely the reason. Your provider cannot review your case until the intake is fully submitted.
Press the Complete your visit button and finish any remaining questions. Once submitted, a licensed provider will review your information and follow up with next steps.
Quick Reference
Your Situation | What to Do |
Already on medication / active plan | Press Cancel visit |
Checked out but no prescription yet | Press Complete your visit |
Not sure if you finished your intake | Press Complete your visit to check |
Started a visit for a product you don't want | Press Cancel visit |
Will Canceling a Visit Affect My Current Treatment?
No. Canceling an incomplete visit only removes that unfinished intake from your portal. It has zero impact on any active prescriptions, shipments, or treatment plans you already have in place.
Still Have Questions?
Visit our Help Center at help.goodgirlrx.com or send us a message through your Patient Portal. We're happy to help clarify anything about your account.
💕 The GoodGirlRx Team