Provider Communication Through Your Portal
How to message your provider, what to expect, and how to get the fastest response.
How to Message Your Provider
Your licensed provider is available through your Patient Portal.
Log in at my.goodgirlrx.com
Click "Chat" (left menu on desktop, bottom menu on mobile)
Click "Doctor" to message your provider
Send One Message. Make It Count.
This is the most important thing to know about communicating with your provider: send one single, detailed message and wait for a response.
Your provider serves tens of thousands of patients. Every message that comes in enters a queue, and providers work through that queue in order. When you send a second message — even a quick "just checking in" or "did you see my message?" — it does not bump you up. It resets your position to the back of the queue. This means every additional message you send before receiving a reply actually pushes your response further out.
Think of it this way: each new message puts you at the end of the line. One message keeps your place. Two messages sends you to the back. Three messages sends you even further back.
Please send one detailed message that includes everything your provider needs to help you:
Your current medication and dose
How long you've been on your current dose
Any side effects or symptoms you're experiencing
Any other medications you're currently taking
What you're specifically requesting (dose adjustment, side effect guidance, treatment question, etc.)
Your current weight and how you're tolerating the medication overall
Any other relevant details about your experience
The more complete and specific your first message is, the faster and more thoroughly your provider can respond. A single well-written message will always get you a faster response than multiple short ones.
Response Times
You can expect to receive a response within 48 hours.
Providers are available during business hours only. They may occasionally respond during evenings or weekends, but this is not typical and should not be expected. Plan accordingly — if you send a message on a Friday evening, your 48-hour window begins on the next business day.
Response times may also be longer during holidays or high-volume periods.
If you have not received a response after 48 business hours, you may send one polite follow-up message. Do not send multiple follow-ups — this will reset your queue position again and further delay your response.
Your Provider Is Not an Emergency Room
Your GoodGirlRx provider is a licensed telehealth physician who manages your ongoing treatment plan. They are not emergency medicine doctors. They are not urgent care providers. They do not provide same-day, real-time, or on-demand medical care.
Your provider reviews messages during business hours, works through a queue of tens of thousands of patients, and responds within 48 hours. This is not the right channel for anything that needs immediate attention.
If you are having a medical emergency, call 911 or go to your nearest emergency room immediately.
This includes but is not limited to:
Severe allergic reaction (difficulty breathing, swelling of face or throat, severe rash)
Severe abdominal pain that doesn't go away
Signs of pancreatitis (severe stomach pain radiating to your back, persistent vomiting)
Signs of low blood sugar (shakiness, confusion, sweating, dizziness)
Chest pain, fainting, or any symptom that feels life-threatening
For non-emergency concerns that need same-day attention — such as a new symptom that worries you but is not immediately dangerous — contact your local primary care provider or visit an urgent care facility. Your GoodGirlRx provider cannot provide same-day guidance.
What Your Provider Handles
Your provider is the right person to contact for:
Medical questions about your treatment plan
Side effects — reporting what you're experiencing and getting guidance
Dosage questions — understanding your dosing schedule and instructions
Medication interactions — questions about how your treatment works with other medications
Progress updates — sharing your results so your provider can evaluate your care
Treatment concerns — any non-urgent medical issue related to your GoodGirlRx care
Remember: one detailed message with all the relevant information gets you the fastest, most helpful response.
What Customer Support Handles
Contact support through chat for:
Shipping and tracking questions
Billing and payment issues
Account access problems
Subscription management (pause, cancel, update billing)
Non-medical questions
Customer support cannot provide medical advice, make treatment decisions, or relay messages to your provider. For anything related to your health or your medication, message your provider directly through the Patient Portal.
At a Glance
How do I message my provider? Log in to your Patient Portal, click Chat, then click Doctor.
How long until I hear back? Within 48 hours during business hours. Providers may not respond during evenings, weekends, or holidays.
Can I send a follow-up? Only if you haven't received a response after 48 business hours. Sending multiple messages before getting a reply resets your queue position and delays your response.
Why is this so important? Your provider serves tens of thousands of patients. The messaging queue processes in order. Every new message you send moves you to the back of the line.
Is my provider available for emergencies? Your GoodGirlRx provider is not an emergency or urgent care doctor. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
Can customer support help with medical questions? Customer support cannot provide medical advice. All medical questions go through your provider via the Patient Portal.
Still Have Questions?
Patient Portal · Help Center · Chat with us using the widget on any GoodGirlRx page
💕 — The GoodGirlRx Team