Your Treatment, Your Schedule
Life happens, and your treatment should fit around you. Whether you're traveling, taking a break, or just want to adjust your plan, you can make changes anytime right from your patient portal.
Getting to Your Treatment Settings
Step 1: Log in at my.goodgirlrx.com
Step 2: Click "Treatments"
Desktop: Left sidebar
Mobile: Bottom menu
Step 3: Under "Active," select the treatment you want to manage
Step 4: Select "Plan" from the middle menu. If "Plan" isn't available, choose "Manage" instead.
Step 5: Choose the option that works for you:
Option | What It Does |
Take a break | Pause your treatment and pick it back up when you're ready |
Turn off auto-renew | Stop future billing (you'll keep access until your current plan ends) |
Cancel membership | End your subscription completely |
Place an order | Get more medication before your next shipment |
Talk to your provider | Ask questions or discuss your treatment |
How to Pause Your Treatment
Need a few weeks off? No problem. When you select "Take a break" or "Manage," a Pause Treatment box will appear.
Step 1: Let us know why you're pausing in the text field. This helps us improve your experience.
Step 2: Choose your pause type:
Pause Type | How To |
Pause with a restart date | Leave the checkbox unchecked and select the date you'd like to restart using the calendar picker |
Pause indefinitely | Check the box next to "Pause treatment indefinitely (no scheduled restart)" and resume whenever you're ready |
Step 3: Click "Confirm" and you're all set.
How to Turn Off Auto-Renew
Select "Turn off auto-renew" from the options menu. You'll keep full access to your plan until the current period ends, and no future charges will be made. Simple as that.
How to Cancel Your Membership
Select "Cancel membership" to end your subscription completely. Cancellation stops all future shipments and billing going forward.
Please note: Cancellations apply to future orders only. Medications that have already been shipped or dispensed are not eligible for refunds per federal pharmacy regulations.
Good to Know
💡 Don't see anything listed under "Active"? That means you don't have an active subscription and won't be billed. Nothing to do on your end!
To avoid charges for your next cycle, make any changes before your upcoming billing date.
Have questions about your dosage or treatment? Your provider is just a message away through the patient portal.
We're Here for You
Patient Portal: my.goodgirlrx.com Help Center: help.goodgirlrx.com 💕