Provider Communication Through Your Portal
Your licensed provider is available through your patient portal at my.goodgirlrx.com.
To message your provider:
1. Log in → https://my.goodgirlrx.com
2. Click "Chat" (left menu on desktop, bottom menu on mobile)
3. Click "Doctor" to message your provider
Response Times
Providers typically respond within 1-2 business days. Response times may be longer during weekends, holidays, or high-volume periods.
What Your Provider Handles
Contact your provider for:
Medical questions about your treatment
Side effects — reporting symptoms and getting guidance
Dosage questions — understanding your dosing schedule
Dosage adjustment requests — asking to increase, decrease, or hold your dose
Medication interactions — questions about other medications you're taking
Progress updates — sharing your results and getting feedback
Treatment concerns — any medical issues related to your care
What Customer Support Handles
Contact support for:
Shipping and tracking questions
Billing and payment issues
Account access problems
Subscription management
Non-medical questions
Customer support cannot provide medical advice or make treatment decisions.
Urgent Medical Concerns
Your Good Girl Rx provider is not available for emergencies.
If you experience:
Severe allergic reaction (difficulty breathing, swelling of face/throat, severe rash)
Severe abdominal pain that doesn't go away
Signs of pancreatitis (severe stomach pain radiating to back, vomiting)
Signs of low blood sugar (shakiness, confusion, sweating)
Any symptoms requiring immediate attention
Call 911 or go to your nearest emergency room.
For non-emergency but urgent concerns that need same-day attention, contact your local primary care provider or urgent care.