Here are some FAQ’s that may help you get the answers you need before our team is able to reply. Please remember: Good Girl Rx is a telehealth platform. All medical questions must be directed to your licensed provider through your secure patient portal at https://my.goodgirlrx.com.
I just signed up, now what?
Your next step is to message your provider through your patient portal. Your provider may reach out with questions about your intake, medical history, or goals. For a detailed overview of what happens after enrollment, please visit our Getting Started guide in your portal.
How quickly will I hear back from my provider?
Most providers respond within 24 hours, but response times may vary based on clinical volume, your state, and the provider assigned to your case. Your provider will review your chart, your medical intake, and any previous conversations, and will contact you through your secure HIPAA-compliant portal if anything needs clarification. All medical-related communication must remain inside the portal for your safety and privacy.
How will I know if I am approved?
Once your provider has completed their review, you will receive an email notifying you that a new message is available in your portal. Your approval status will always be reflected in the provider chat inside https://my.goodgirlrx.com.
I was approved. When will my order arrive?
After approval, your prescription is sent to a licensed 503(a) compounding pharmacy via eRx. Pharmacy partners typically quote 7–10 business days to compound and ship your medication. Business days do not include weekends or holidays. When your medication ships, you will receive tracking directly from the pharmacy or the carrier.
How do I change my address on my current order?
Once your prescription has been transmitted to the pharmacy, the address associated with the eRx cannot be changed. Refills can be updated for future orders. If you move, travel frequently, or need to update your information for upcoming refills, please message our support team through the portal prior to your refill window.
What pharmacies do you use?
Good Girl Rx partners exclusively with licensed 503(a) compounding pharmacies located within the United States. All partners follow FDA guidance and strict regulatory standards. The pharmacy used for your order depends on your state, medication type, volume, and availability. Once you are approved, your assigned pharmacy will appear on your prescription inside the portal.
Why was I charged?
At checkout, you will see an authorization on your card. This is not a completed charge. Your card is only captured if and when your provider approves treatment. If you are medically declined, the authorization will automatically fall off your account in approximately 3–5 business days, depending on your bank.
My portal says “pending” and has not updated. Did I do something wrong?
No action is needed on your part. Some pharmacy partners update the portal automatically, while others do not sync tracking details. In those cases, you will receive your shipping confirmation directly from the carrier. We recommend signing up for UPS and FedEx delivery notifications for the fastest updates.
Why do you not offer phone support?
To keep your program affordable, all support is provided through chat and email. Our team is available 7 days a week to assist with non-medical questions. Any medical questions or prescription-related concerns must be directed to your provider through your secure portal.
My dosing seems off. What is going on?
All dosing and titration are determined by your licensed provider. Every treatment path is individualized. If you have questions about dose changes, timing, adjustments, or symptoms, please message your provider directly in your portal. Support cannot answer medical questions.
Do you have a referral program?
Yes. You can access your referral link inside your Good Girl Rx portal. When someone enrolls using your link and their order is approved, you will automatically receive your referral reward. Referral payouts are automated and only issue once system credit is captured.
I want to cancel but I have already been scripted. What can I do?
If your provider has already approved you and your prescription has been sent to the pharmacy, we will need to check with the pharmacy to see if cancellation is still possible. This depends on where your medication is in the compounding process. If the pharmacy allows cancellation, there is a non-refundable $100 clinical and processing fee due to the costs already incurred when initiating your treatment. Please message support through your portal for assistance.
I want to cancel before I have been scripted. What can I do?
Please contact support and message your provider immediately. Providers review intakes quickly, and once your chart is approved and your prescription is transmitted, cancellation may not be possible without fees. The sooner you reach out, the greater the chance we can stop the process before your script is sent.
If I am declined, will I be charged?
No. If you are medically disqualified, you will not be charged. Any pending authorization will fall off automatically.
I want to cancel after I receive my medication. What can I do?
Medication cannot be returned or refunded. Once medication has been shipped, you are responsible for the billing associated with that order. After that billing is complete, you will not need to cancel. You will only be charged again if you choose to refill your medication.