We completely understand that questions about refunds can come up, and we want to make sure everything is explained clearly and kindly. Our goal is to be as transparent as possible so there are no surprises along the way.
Below is a detailed explanation of how refunds work at Good Girl Rx, and what options are available depending on where you are in the process.
Prescription Medications (Very Important)
Prescription medications are non-refundable once processing begins.
Processing begins as soon as any of the following occurs:
Your medical intake is submitted
A licensed provider begins reviewing your chart
A prescription is approved and sent to the pharmacy
The pharmacy starts compounding, labeling, or preparing your medication
The order ships or enters transit
Once a prescription enters the clinical or pharmacy workflow, it cannot be canceled, returned, or refunded. This is not a Good Girl Rx policy choice—it is required by federal and state pharmacy regulations governing prescription medications.
For safety and compliance reasons:
Prescription medications cannot be resold or reused
Opened or unopened medications cannot be returned
Medications with patient-specific labels are final
Medical Review & Provider Fees
Your payment includes the cost of a licensed medical provider reviewing your information.
This includes:
Reviewing your medical intake and history
Making a clinical determination about eligibility
Chart documentation and compliance requirements
Secure provider messaging when applicable
Because these services begin immediately after checkout, medical review fees are non-refundable once the review starts, even if treatment is not approved.
If you are not approved
If a provider determines that treatment is not appropriate:
No medication will be shipped
Any temporary authorization placed on your card will automatically fall off
Timing of the authorization release depends on your bank (usually 3–7 business days)
Good Girl Rx does not hold or keep funds in this situation.
Subscription Charges
Subscription payments are non-refundable once the billing cycle begins.
That said, we want you to stay in control of your account.
You can pause or cancel anytime:
Log into your patient portal:
👉 https://my.goodgirlrx.comNavigate to Billing or Subscriptions
Select Pause or Cancel
Confirm your selection
Pausing or canceling will stop future charges, but does not retroactively refund charges that have already processed.
Shipping & Delivery
Once a medication has shipped:
The order cannot be refunded or returned
Shipping delays caused by carriers do not qualify for refunds
Medication is shipped in temperature-controlled packaging to ensure safety
Federal law prevents any alteration, relabeling, or return of prescription medications once shipped.
If you need to track your shipment:
Tracking details are available in your patient portal
Carrier updates may take 24–48 hours to appear
Changing or Canceling an Order
If you need to request a change:
Contact support as soon as possible
Once a provider or pharmacy begins processing, changes may no longer be possible
We will always do our best to help when timing allows, but we cannot guarantee changes once processing starts.
Refund Exceptions (Limited)
Refund exceptions are rare and reviewed individually.
They may be considered only if:
A charge was made in clear error
A technical issue occurred before medical review began
Exceptions are not guaranteed and must meet strict criteria.
How to Get Help (Fastest Option)
If you have questions about your order, charges, or account, we’re happy to help.
For the fastest support:
Log into your patient portal
Use the secure messaging feature
Your message will be routed correctly and reviewed promptly
Please note:
Medical, dosage, or treatment questions must be directed to your provider through the portal
Support cannot override medical or pharmacy decisions
We’re Here to Help
We truly appreciate you trusting Good Girl Rx. We know this process can feel confusing at times, and we never want you to feel unheard or rushed. Our team is here to provide clear information, answer questions, and support you every step of the way.
If you’re ever unsure about something, please reach out—we’re always happy to clarify.